HAKS FOOD LIMITED (hereinafter referred to as “we” or “the Company”) respects and values ​​customer privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when visiting our website, purchasing fresh bread, pastries, cakes, and other baked goods, or using our online ordering, wholesale supply, and retail services.

The Company is located in the UK and takes reasonable steps to protect your personal data in accordance with applicable UK data protection laws and regulations, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

  1. About Us

HAKS FOOD LIMITED focuses on the production and sale of fresh baked goods, including fresh bread, pastries, cakes, and artisanal baked goods. Our products are available to customers through online ordering, wholesale supply, and direct retail.

Company Name: HAKS FOOD LIMITED
Registered Address: United Kingdom
Business Type: Production and Sale of Fresh Baked Goods

For more information about the company or privacy-related matters, please contact us through our official contact information.

  1. Information We Collect

When you use our website, submit an order, or contact us, we may collect the following information:

Personally Identifiable Information

Including but not limited to:

Name;
Email address;
Phone number;
Shipping address;
Billing address;
Order-related information.

Transaction Information

Including:
Information on fresh bread, pastries, cakes, and other products you purchased;
Order number;
Payment status;
Refund or after-sales service records.

Website Usage Information

We may collect:

IP ​​address;
Browser type;
Device information;
Website browsing history;
Cookie data.

This information is used to improve the website experience, optimize services, and ensure website security.

  1. How We Use Your Information

HAKS FOOD LIMITED may use your personal information for the following purposes:

Processing and fulfilling your orders;
Arranging product delivery;
Sending order confirmations, logistics updates, and service notifications;
Responding to customer inquiries and after-sales requests;
Improving the quality of our products and services;
Managing customer accounts and order records;
Preventing fraud, unauthorized transactions, or security risks;
Complying with applicable laws and regulations.

We will not sell, rent, or illegally share your personal information.

  1. Payment Information Security

To ensure payment security, we may use third-party payment service providers to process payments.

During the payment process, your payment card information is usually processed directly by a securely certified payment processing institution. We do not proactively store complete bank card numbers or sensitive payment information.

We will take reasonable measures to ensure that the payment process complies with relevant security standards to protect your transaction information.

  1. Cookie Technology

Our website may use cookies or similar technologies to:

Remember your website preferences;
Improve your browsing experience;
Analyze website visits;
Provide services that better meet user needs.

You can manage or disable cookies through your browser settings, but disabling cookies may affect the normal use of some website functions.

  1. Information Sharing

We may share limited information with necessary third parties in the following circumstances:

Delivery service providers, to complete order delivery;
Payment service providers, to process transactions;
Website technology service providers, to maintain website operation;
When disclosure of information is required by laws and regulations.

We require our partners to process your information in accordance with applicable data protection requirements and to take appropriate security measures.

  1. Data Retention Period

We retain your personal information only for the period necessary to achieve the purposes for which it was collected.

Orders, transactions, and related records may be retained for a certain period of time as required by UK law to meet tax, financial, and legal obligations.

When personal data is no longer needed, we will take appropriate measures to delete or anonymize it.

  1. Your Data Protection Rights

Under applicable data protection laws, you may have the following rights:

To request access to your personal data;

To request correction of inaccurate information;

To request the deletion of your personal data;

To restrict or object to certain data processing activities;

To request the right of data portability, where applicable;

To withdraw your previously given consent.

If you wish to exercise the above rights, please contact us using the contact information provided.

  1. Children’s Privacy

Our services are not intended for children under the legal age.

If we discover that personal information about a child has been collected without the consent of a guardian, we will take reasonable steps to delete the relevant data promptly.

  1. Data Security

HAKS FOOD LIMITED employs reasonable technical and administrative measures to protect your personal information, including:

Data access control;

A secure website environment;

Measures to prevent unauthorized access to information.

While we strive to protect your information security, no method of internet transmission can guarantee absolute security.

  1. Privacy Policy Updates

We may update this Privacy Policy based on business changes, legal requirements, or service needs.

The updated version will be published on the website, indicating the latest effective date. We recommend that you review this policy periodically to understand how we protect your information.

We will process your request as soon as possible and provide you with relevant assistance.