Thank you for choosing HAKS FOOD LIMITED. We are committed to providing our customers with fresh, high-quality bread, pastries, cakes, and handcrafted baked goods. If you have any questions about the products you received, please contact us promptly, and we will do our best to assist you with any after-sales issues.
- Company Information
Company Name: HAKS FOOD LIMITED
Country of Registration: United Kingdom
Business Type: Production and sale of fresh bread, pastries, cakes, and handcrafted baked goods
- Return Period
HAKS FOOD LIMITED offers a customer return application service.
To apply for a return, please contact us within 7 days of receiving the product to submit a return application.
The return application must include:
Order number;
Purchaser’s name;
Contact information;
Description of the product issue;
Product photos or relevant proof, if necessary.
Upon receiving your application, we will promptly review it and provide a follow-up solution.
- Return Policy for Opened Products
To protect customer rights, HAKS FOOD LIMITED supports returns of opened products.
Even if the product packaging has been opened, customers can still contact us to request a return. We will assess the product condition, order information, and reason for return based on the actual situation and assist in processing the return.
Please note that as fresh bread and baked goods are food items, to ensure food safety, we recommend submitting your return request as soon as possible and providing the necessary information for our confirmation.
- Return Process
To return an item, please follow these steps:
Contact the HAKS FOOD LIMITED customer service team;
Provide order information and reason for return;
Wait for our return confirmation;
Return the product according to the return instructions provided by customer service (if applicable);
We will process your return after receiving and confirming the information.
Packages returned without confirmation may not be processed promptly.
- Return Address
Please contact us before returning any items.
Address: 15 Demesne Grove, Moira, Craigavon, Northern Ireland, BT67 0DS
As order processing methods may vary, please confirm the specific return address and method through our official contact information.
- Refund Processing
After your return is approved, we will arrange a refund based on your order’s payment method.
Refund Processing Time:
After return confirmation, we will process the refund within 3 business days. Refund arrival time may vary depending on the processing speed of banks and payment institutions.
- Ineligible Return Conditions
The following situations may affect return processing:
Product damage due to improper customer storage;
Product damage caused by obvious human error;
Problems caused by incorrect shipping information provided by the customer;
Exceeding the 7-day return request period.
Specific circumstances will be assessed by HAKS FOOD LIMITED based on the order and the actual situation.
- Contact Us
If you need to request a return, check your order, or inquire about after-sales service, please contact us:
Email: support@haksfood.co.uk
Phone: 447539082493
We are dedicated to assisting you and strive to ensure every customer has a satisfying shopping experience.